Communicating Policies & Procedures for the
21st Century Organization
August 17, 2010 10:00 AM – 11:00 AM US/Pacific – (internationally accessible webinar)
Are your organization’s policies and procedures (P&P) out of date, unclear or inconsistent? Are you still reading and writing P&P in paragraphs with academic outlines accessible in dusty binders or in PDFs? This presentation introduces you to P&P communication as a body of knowledge, while exploring the latest trends and best practices for developing and managing P&P systems and information — thus transforming performance for the 21st Century organization. Led by Raymond Urgo, a leading expert in P&P communication, this highly engaging presentation is filled with insights, anecdotes, resources, and examples on and about policies and procedures.
Task Analysis for Developing Policies & Procedures
Content Users Need and Prefer
October 19, 2010 9:00 AM – 10:00 AM PDT – (internationally accessible webinar)
Society for Technical Communication
In this webinar filled with anecdotes and examples, Raymond Urgo presents the principles and techniques for analyzing business processes and tasks that enable you to design policies and procedures topics and content that are performance-, not subject-, based. He reveals his tips on applying the task analysis method and its results to demonstrate a business need, build rapport, and manage content development projects effectively.