Urgo & Associates’ informational resources on policies and procedures communication are published in the following:
- our self-published white papers, presentations, and award-winning e-newsletter The Policies & Procedures Authority
- organizational newsletters, magazines, journals, conference proceedings, presentations, and books for business and professional audiences internationally.
You may download these copyrighted article reprints, white papers, and presentations on policies and procedures communication.
To reprint any of our resources, you must request permission.
Our informational resources are arranged by these subjects:
Policies & Procedures Communication (discipline)
Policies & Procedures Practitioner
Policies & Procedures Writing
Policies & Procedures in Organizations
Policies & Procedures Trend Watcher
Reviews of Books on Writing Policies & Procedures
Policies & Procedures Communication (discipline)
- Technical Communication and Policies & Procedures: What Is the Relation?
(article 1995) Download PDF (20KB) - Four Generations of Policies & Procedures Communication
(article 2003) Download PDF (31KB) - Policies & Procedures: Opportunities Await Technical Communicators
(article 2005) Download PDF (25KB) - Policies & Procedures Communication 101
(presentation 2006) Download PDF (234KB) - Welcome to the First Issue of The Policies & Procedures Authority
(article 2008) - Defining Policies & Procedures – Three Perspectives
(article 2008) - Top
Policies & Procedures Practitioner
- Marketable Skills for the Policies & Procedures Professional
(article 1995) Download PDF (140KB) - Contracting & Consulting for Policies & Procedures Engagements
(article 1999) Download PDF (22KB) - Who Should Document Organizational Policies & Procedures?
(article 2002) Download PDF (25KB) - Mastering Your Life and Career as a Technical Communicator
(presentation 2007) Download PDF (196KB) - Policies & Procedures Writer, Analyst, or Subject Matter Expert:
Who Do We Need?
(article 2008) - Auditing and Enforcing Compliance with Policies & Procedures:
Who Is Responsible?
(article 2008) - Drawing the Line between Analyzing and Performing Organizational Practices
(article 2009) - Top
Policies & Procedures Writing
- 13 Common Mistakes about Communicating Policies & Procedures Information
(white paper 2007) Download PDF (184KB) - Designing Policies & Procedures Information
(article 2000) Download PDF (36KB) - Telegraphic Style – An Often Unknown, Yet Useful Writing Technique
(article 2000) Download PDF (31KB) - The Use of Shall and Will in Policies and Procedures Documents
(article 2001) Download PDF (46KB) - Forgotten Media for Communicating Policies & Procedures
(article 2008) - Tips for Presenting Ethics Practices
(article 2008) - Providing Job-based Policies & Procedures that Support Compliance Requirements
(article 2008) - Policies & Procedures Communication Becoming More Suitable for Learning
(article 2008) - Policies & Procedures for Training and Reference—One Source?
(article 2008) - Reducing Employee Reading Time to Follow Procedures
(article 2009) - Understanding the Organizational Context to Develop Valuable
Policies & Procedures
(article 2009) - Style Rules for Job Position Names and Titles in Policies & Procedures
(article 2009) - Task Analysis for Developing Policies & Procedures Content Users
Need and Prefer
(presentation 2010) - Top
Policies & Procedures in Organizations
- Investing for the Best in Procedures Documentation
(article 1995) Download PDF (26KB) - Assessing the Maturity Grade of P&P Programs
(article 2008) Download PDF (24KB), (slides 2008) Download PDF (24KB) - Documenting Policies & Procedures to Bill $4 Million a Month A Memorable Project
(article 1998) Download PDF (29KB) - What’s Causing the Popularity of Policies & Procedures?
(article 2008) - Exodus of “Baby Boom” Generation Increases Need for Policies & Procedures Communication
(article 2008) - Compliance and Ethics Cause Need for Policies & Procedures Communication
(article 2008) - Auditing and Enforcing Compliance with Policies & Procedures:
Who Is Responsible?
(article 2008) - Policies & Procedures Communication Becoming More Suitable for Learning
(article 2008) - Policies & Procedures for Training and Reference—One Source?
(article 2008) - Understanding the Organizational Context to Develop Valuable
Policies & Procedures
(article 2009) - Is Your Organization’s Policies & Procedures Investment Ready for an Assessment?
(article 2010) - Importance of “Nimbleness” in Managing Policies & Procedures
(article 2010) - Top
Policies & Procedures TrendWatcher
- Policies & Procedures: Opportunities Await Technical Communicators
(article 2005) Download PDF (25KB) - What’s Causing the Popularity of Policies & Procedures?
(article 2008) - Exodus of “Baby Boom” Generation Increases Need for Policies & Procedures Communication
(article 2008) - Compliance and Ethics Cause Need for Policies & Procedures Communication
(article 2008) - Policies & Procedures Communication Becoming More Suitable for Learning
(article 2008) - Top
Reviews of Books on Writing Policies & Procedures
- Writing Effective Policies and Procedures: A Step-by-Step Resource for Clear Communication
(book review 1999) Download PDF (25KB) - Procedure Writing: Principles & Practices
(book review 1999) Download PDF (25KB) - Writing Revisable Manuals: Print and Online
(book review 1999) Download PDF (32KB) - 7 Steps to Better Written Policies and Procedures
(book review 2002) Download PDF (27KB) - Best Practices in Policies and Procedures
(book review 2003) Download PDF (26KB) - Writing Exceptional Policies and Procedures
(book review 2009) - Rapid Documentation of Policies and Procedures—The Handbook
(book review 2010) - Top