Urgo & Associates’ informational resources on policies and procedures communication are published in newsletters, magazines, journals, conference proceedings, and books for business and professional audiences internationally.
You may download these copyrighted article reprints, white papers, and presentations on policies and procedures communication.
To reprint an article, you must request permission.
Our informational resources are arranged by these subjects:
Policies & Procedures Communication (discipline)
Policies & Procedures Practitioner
Policies & Procedures Writing
Policies & Procedures in Organizations
Reviews of Books on Writing Policies & Procedures
Policies & Procedures Communication (discipline)
- Technical Communication and Policies & Procedures: What Is the Relation?
(article 1995) Download PDF (20KB) - Four Generations of Policies & Procedures Communication
(article 2003) Download PDF (31KB) - Policies & Procedures: Opportunities Await Technical Communicators
(article 2005) Download PDF (25KB) - Policies & Procedures Communication 101
(presentation 2006) Download PDF (234KB) - Top
Policies & Procedures Practitioner
- Marketable Skills for the Policies & Procedures Professional
(article 1995) Download PDF (140KB) - Contracting & Consulting for Policies & Procedures Engagements
(article 1999) Download PDF (22KB) - Who Should Document Organizational Policies & Procedures?
(article 2002) Download PDF (25KB) - Mastering Your Life and Career as a Technical Communicator
(presentation 2007) Download PDF (196KB) - Top
Policies & Procedures Writing
- 13 Common Mistakes about Communicating Policies & Procedures Information
(white paper 2007) Download PDF (184KB) - Designing Policies & Procedures Information
(article 2000) Download PDF (36KB) - Telegraphic Style – An Often Unknown, Yet Useful Writing Technique
(article 2000) Download PDF (31KB) - The Use of Shall and Will in Policies and Procedures Documents
(article 2001) Download PDF (46KB) - Top
Policies & Procedures in Organizations
- Investing for the Best in Procedures Documentation
(article 1995) Download PDF (26KB) - Assessing the Maturity Grade of P&P Programs
(article 2008) Download PDF (24KB), (slides 2008) Download PDF (24KB) - Documenting Policies & Procedures to Bill $4 Million a Month�A Memorable Project
(article 1998) Download PDF (29KB) - Top
Reviews of Books on Writing Policies & Procedures
- Writing Effective Policies and Procedures: A Step-by-Step Resource for Clear Communication
(book review 1999) Download PDF (25KB) - Procedure Writing: Principles & Practices
(book review 1999) Download PDF (25KB) - Writing Revisable Manuals: Print and Online
(book review 1999) Download PDF (32KB) - 7 Steps to Better Written Policies and Procedures
(book review 2002) Download PDF (27KB) - Best Practices in Policies and Procedures
(book review 2003) Download PDF (26KB) - Top