Moderating a panel of policies and procedures specialists
Situation
Adobe Systems (then e-Help Corporation) wanted to sponsor a panel session featuring its clients’ experiences communicating policies and procedures (P&P) online. Because of his reputation as a leader in P&P communication, Adobe engaged Raymond Urgo to propose, coordinate, and moderate the panel session at an international conference on technical communication.
Action
Raymond wrote the proposal the conference committee accepted. He prepared the panelists (P&P specialists representing Adobe’s client companies) for participating. He designed the session to have the panelists comment on and discuss a range of topics which organizations typically need to know about for a successful transition to online P&P.
Results
In their evaluations, attendees indicated favorable praise for the session. They rated Raymond, as moderator, at 90 percent for content and delivery. Attendees saw Adobe as a leading provider supportive to the community of P&P specialists. They also saw the panelists as reputable specialists with online P&P.